NIGHTFIRE SupplierExpress for DSL

NightFire SupplierExpressÖ software for DSL (version 2.0) is a product that automates the traditionally manual ordering process between DSL retailersùInternet Service Providers (ISPs), PC vendors, and Web portalsùand DSL wholesalersùCompetitive Local Exchange Carriers (CLECs) and Incumbent Local Exchange Carriers (ILECs). SupplierExpress for DSL is the only product available that easily integrates retailer and wholesaler operations to deliver exceptional service to subscribers, including real-time pre-qualification, order entry, and ongoing service management. SupplierExpress for DSL is a cost-effective solution that scales with your business to support new product offerings and geographic expansionùcritical factors for ISPs to be able to retain their existing business while expanding their coverage areas.

Automating Service Management

The explosive growth of broadband technology demands that service providers get services to market quickly, operate at peak effectiveness, and provide excellent customer service in order to succeed. ISPs, PC vendors, and Web portals must have a broadband service management platform that allows them to work with multiple network and service providers, quickly add and modify services, change service offerings and business policies, and grow their customer base without interrupting service or replacing or reprogramming their underlying structure. Automating service management with NightFire helps service providers achieve these goals.

Using SupplierExpress for DSL:

• Increases revenues by making it easier for subscribers to order services
• Speeds expansion into new geographic markets
• Substantially reduces operating costs and errors
• Helps your OSS scale with your business through a flexible and scalable architecture
• Improves customer satisfaction and retention by reducing service turn-on times and increasing order tracking effectiveness

SupplierExpress includes:

• A uniform interface to all DSL suppliers regardless of the interface standards or connectivity mechanisms they support. This provides you with the maximum available automation and insulates your service representatives from supplier differences. NightFire keeps SupplierExpress current with all supplier interface changes as they occur, relieving you of this burden.
• The ability to add new service provider interfaces (SPIs) with no software reprogramming. Content components (interfaces to new providers) are created using graphical drag-and-drop tools and added to SupplierExpress dynamically.
• An open API and Router based on XML over CORBA. The API/Router enables flow-through from order-entry and order management systems to the correct SPI. The API can be easily integrated with commercial or proprietary customer care, billing, and provisioning systems.
• Guaranteed delivery of all messages exchanged between service provider systems.
• Customized and standard reporting capabilities through Crystal Reports or other reporting tools.
• A user-friendly interface to manage the SupplierExpress product components and infrastructure.